Mukhtar Ahmad Khan
Process Developer QSA \"Trust and Safety\'\' at Genpact
- Role
- Process Developer Qsa (Quality and Support Analyst) Trust and Safety Genpact at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mukhtar Ahmad Khan
Process Developer | Quality & Support Analyst 3+ Years of Experience in the Trust & Safety DomainI’m passionate about turning data into insights and processes into performance.With a strong foundation in Excel, PowerPoint, AI-assisted analysis, Pivot Tables, VLOOKUP, XLOOKUP, and data visualization, I build interactive dashboards and impactful reports that empower smarter business decisions.Throughout my journey, I’ve developed a deep interest in process improvement, workflow automation, and digital safety. My goal is to make every process more efficient, every report more meaningful, and every insight more actionable. Skilled in:Advanced Excel (VLOOKUP, XLOOKUP, Pivot Tables, Dashboards)AI-powered Data Analysis & ReportingPowerPoint Presentations & VisualizationProcess Development & Quality ControlTrust & Safety OperationsI believe in learning, adapting, and innovating — because growth happens when precision meets purpose.
Experience
Process Developer Qsa (Quality and Support Analyst) Trust and Safety Genpact
Oct 2024 — Present · IN
Core SkillsQuality Analysis & Auditing – Conducting transaction monitoring, audits, and compliance checks.Process Improvement – Identifying gaps, root cause analysis (RCA), and implementing corrective/preventive actions.Knowledge of Quality Frameworks – Lean, Six Sigma concepts, ISO standards (if applicable).Reporting & Documentation – Preparing dashboards, MIS reports, and quality scorecards.Customer/Client Support – Handling escalations, support tickets, and issue resolution.Risk & Compliance Management – Ensuring adherence to policies and regulatory guidelines.
Education
Maulana Azad National Urdu University, Hyderabad
Master of Arts - MA, Urdu Language and Literature
University of Kashmir
Bachelor of Arts - BA, Arts
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