Mukesh Sivathanu
Senior Information Technology Specialist @SHEIN
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WORK HISTORY
Senior Information Technology Specialist @SHEIN
Berlin, DE
Technical Support & TroubleshootingAdvanced Technical Support: Provide strong customer service for internal IT teams, business partners, and employees, addressing complex hardware, software, and network issues- Ticketing system such as Service Now is used for the Incident tracking and Requests from the users.Systems & Network AdministrationInfrastructure Maintenance: Maintain and enhance IT infrastructure, ensuring compliance with corporate standards-Work closely with the Network Team overseas to make sure all the ports are patched and whitelisted based on the security standards.Network Engineering: Work directly with business units to facilitate change requests, incident response protocols, data analysis, and solution requirements. Security & ComplianceSecurity Oversight: Implement and monitor security measures to protect IT systems, ensuring compliance with company policies and industry regulations- Work with IT system Admin team to make sure the assets are protected under the organisation policy.Project Management & UpgradesIT Projects: Taking part in IT projects such as system upgrades, migrations, and deployments, coordinating with vendors and third-party providers for IT services- Cross functional collaboration required for the setup of new offices throughout Europe and deploy the project with complete organisational standard in terms of Network, Security and Business administration.User Training & DocumentationTraining & Documentation: Develop and maintain IT documentation, including standard operating procedures and troubleshooting guides, and provide mentorship and guidance to junior IT staff- SOP\'s are to be created with proper approvals and publish to the end users and the team members - Work with the Procurement team and the third party supplier to get the proper quotes for the standard and non standard Assets.
EDUCATION
Anna University Chennai
Bachelor's degree, Information Technology
Griffith College Dublin
Master's degree, Bigdata Management & Analytics
ABOUT MUKESH SIVATHANU
If you can’t explain it simply, you don’t know it well enough.” – Albert EinsteinTechnology has been my passion since childhood. I still remember sitting in front of the computer with \"Windows 98\" Operating system for the first time, which made me capture a glimpse of what technology is all about and how exactly it has evolved.This fascination drove me to gain knowledge in programming languages, technological concepts by pursuing Bachelors in Information Technology. I have completed Masters in Big Data Management & Analytics from Griffith College, Dublin and worked on projects related to stock market price prediction and identification of selfish node in ad-hoc network.I started my career as a Technical Support Engineer and gained exposure in Business intelligence, Database Server, End user support, Data Analytics, Cloud Computing, Recovery & Backup procedures and Deployment Management. Wrote Python, R, and SQL scripts for over 5 software projects for 3 international clients.I am a Certified Oracle Developer (PL/SQL), Certified Data Analytics Virtual Internship (KPMG).Technical Knowledge: Oracle, Linux/Unix, SQL and Python, R, Tableau (Data Visualization) PowerShell, R Studio, Azure, MS Excel Ticketing Management Tool: SNOW Upgrade protocols related to Networking (TCP/IP, LAN/WAN) and DNS Managed Data Extraction, Transforming and loading (ETL) using SQL Server Integration Services Well versed with Machine Learning Algorithms, Neural Networks, Clustering, Statistical and Regression TechniquesIt fascinates me to analyze data, blend new technologies to deliver solutions. Connect with me to discuss how to utilize Data Engineering for the new world of Big Data: m••••••••@gmail.com:+35••••••••50Specialities: Technical Support, Database Management, Release Planning & Deployment, ITIL, Agile Methodologies, Customer Relationship Management, Stakeholder Management, Team Coordination
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