Mukesh Yadav
Business Associate @Swiggy
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WORK HISTORY
Business Associate @Swiggy
Bangalore Urban, IN
Collaborated with Account Managers and Regional Heads to enhance the restaurant partner experience, utilizing data-driven insights to optimize processes and improve partner satisfaction.Designed predictive churn models using in-depth data analysis to identify at-risk restaurants, implementing proactive strategies that significantly reduced churn rates. Led initiatives to re-engage churned partners, driving retention through targeted campaigns and strategic interventions.Optimized the restaurant onboarding process by analyzing both historical and real-time data, introducing innovative tools that streamlined operations and elevated partner satisfaction.Developed and implemented interactive dashboards using SQL and Power BI, providing actionable insights to restaurant partners and on-ground teams, enabling data-driven decision-making and fostering business growth.Contributed to high-impact, first-in-market projects that enhanced the overall restaurant partner experience.Played a key role in projects that consistently delivered Orders Per Day (OPD) to the Swiggy platform, demonstrating operational excellence and scalability.Led campaigns promoting Swiggy services to restaurant partners, enhancing their business performance and satisfaction with the platform.
EDUCATION
National Institute of Technology Warangal
Bachelor's degree
ABOUT MUKESH YADAV
With a focus on strategic planning and business process improvement, my journey from a pivotal role in revenue operations and strategy at Darwinbox to my current position as a Business Associate at Swiggy has been marked by significant contributions to revenue growth and operational efficiency. At Swiggy, my core competencies are put into action through the development of performance dashboards and the implementation of streamlined solutions.At Darwinbox, my hands were on the wheel of transformation, driving end-to-end automations and setting up new functions that enhanced our team\'s performance. Leveraging tools like Microsoft Excel and Power BI, I played a key role in business reviews that refined our revenue strategies. In my current team, we value innovative thinking and collaboration, qualities I bring to the table to foster a culture of continuous improvement and strategic foresight.
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