Mukesh Srivastava

About Mukesh Srivastava

A great experience of 11 + years with ITSM products and Service Management tools. A wide experience in implementing, designing, analyzing, configuring, supporting and troubleshooting ITSM tools (ServiceNow and OpenText Service Manager(HPSM) SMAX, Zoho Service desk Manage engine).Delivered different types of documentations such as (scope and design documents, implementation guides, configuration and design documents). Great handling for customer needs and business requirements. Implementing and practicing different ITIL processes (Incident Management, Problem Incident Management, Configuration Incident Management, SLM, Change Incident Management, Request Incident Management and Knowledge Incident Management). Very good experience in Change and Release Management, Incident Management and Service Level Management. Demonstrating and implementing ITSM tools. Conducting workshops and requirements gathering sessions with customers. Integrating ITSM tools together. Coaching and managing other team members.

Experience

1. Technical Consultant

   Infinite Computer Solutions

   May 2023 — Present · IN

   Leading and delivering multiple projects across ServiceNow Administration and OpenText ITSM platforms, including Service Manager (HPSM), OpenText SMAX, and SiteScope, with strong expertise in implementation, integrations, and custom development.”

Education

• Sikkim Manipal Education

  Master of Science , Information Technology

  2012 — 2014

Skills

• Itil
• Service Level Management
• Incident Management
• Hp Operations Manager
• Integration
• System Administration
• Service Now
• Service Delivery
• Service-Now.com
• Business Analysis
• IT Service Management
• Change Management
• Requirements Analysis
• Problem Management
• Hp Service Manager
• IT Operations
• Service Management
• Service Desk
• Team Management
• Hpsm
• Itsm
• Enterprise Management Tools
• Solution Architecture
• Hp Openview
• Hp