Mukesh Sharma
Team Leader|| Assistant Manager Operation - Teleperformance
- Role
- Assistant Manager Customer Care at TP
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
Experience
Assistant Manager Customer Care
Jun 2025 — Present · Jaipur, IN
Elevate customer experience by improving CSAT scores and minimizing Non - Productive Activities (NPA) through continuous feedback and training Enhance operational efficiency through AHT optimization without compromising service quality Monitor KPIs and performance metrics offering coaching and support to drive accountability and maintain high team morale Spearheaded sales initiatives to consistently exceed ARR targets, aligning with business goals and driving revenue growth
Education
Anna University
Bachelor of Engineering - BE, Electrical and Electronics Engineering
2017 — 2021
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