Mukesh Sharma

About Mukesh Sharma

Uber (Nineleaps)| SDE 1(Solution Engineer)(Present) As an Solution Engineer at Uber…

Experience

1. Sde i (Solution Engineer)

   Uber

   Jan 2025 — Present · Hyderabad, IN

   Working as an SDE 1 (Solution Engineer) at Uber, I help resolve complex technical issues for enterprise clients who offer Uber’s benefits—such as rides, meals, and vouchers—to their employees. My focus lies in backend system stability, seamless API integrations, and real-time performance monitoring to ensure a smooth client experience.I actively query internal databases using SQL and Presto (Query Builder) to extract meaningful insights, identify root causes, and highlight trends. These insights are regularly presented to management through Google Sheets dashboards to support business decisions, track SLA adherence, and monitor integration KPIs.In addition to analysis,1. Maintain Google Sheets dashboards linked to SQL exports for real-time KPI and SLA tracking.2. Use Databook to understand data lineage and ownership, expediting issue resolution and cross-team collaboration.3.Design API test frameworks to validate workflows, ensuring 99.9% data reliability and reducing client escalations by 25%.4.Automate ticket reporting pipelines, improving issue triaging efficiency by 35%.5.Ensure secure SFTP data transfers using FileZilla/WinSCP, maintaining 100% compliance with data policies.6.Create detailed technical diagrams and flowcharts for seamless internal documentation and onboarding.7.Act as a key liaison between engineering, support, and client teams, having successfully supported 300+ enterprise integrations.