Mukesh Rajpoot
Head of Operations | Fintech | Lending & Payments | Startups | Operations, Reconciliation, Revenue Ops | 17+ yrs | Delhi NCR | Immediate joiner
- Role
- Senior Operations Manager at CredFlow
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mukesh Rajpoot
Over the past 15+ years, I\'ve built my career at the intersection of lending operations,…
Experience
Senior Operations Manager
Oct 2024 — Present · Noida, IN
Heading lending operations (application intake, CIBIL, KYC/AML, underwriting coordination, disbursals, repayment tracking) with 99%+ process efficiency and strict SLA/TAT compliance.• Built daily/weekly MIS and leadership dashboards (AUM, SLA/TAT, CSAT/NPS, disbursal funnels, delinquency/roll rates, collections) in Power BI/Sheets to enable WBR/MBR/QBR decisions.• Managed NBFC/bank partnerships; ran MBR/QBRs, tracked portfolio health (AUM, DPD buckets), and supported credit policy refinements. Implemented eSign, eKYC/VKYC via Leegality/Digio; established mNACH/eNACH auto-debit mandates, improving repayment discipline and compliance.• Standardized SOPs and documentation trails for audit readiness and regulatory compliance.• Automated reconciliations and reporting via Excel/SQL/Apps Script, reducing manual work by 25% and improving TAT. • Field investigation initiating on high-risk customer to avoid fraud and fulfil PMLA compliance.• Strengthened AR/collections strategy; improved recovery to 90%+ using structured dunning, NACH, and early-warning dashboards.
Skills
- Foxpro 2.6
- Rostering
- Wireless Networking
- Mis
- Vendor Management
- Html
- Backend Operations
- Team Leadership
- Tally Erp
- Windows 7
- Computer Hardware
- Performance Management
- Employee Training
- Corel Draw
- Excel Dashboards
- Data Reconciliation
- Routing Protocols
- Ccna
- Operations Management
- Cisco Routing & Switching
- Networking
- Expertise in Excel, Word & Powerpoint
- Team Management
- Computer Hardware Assembly
- Troubleshooting
- Pagemaker
- Lan Switching
- Telecommunications
- Manage Client Relationships
- Computer Hardware Installation
- Photoshop
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.