Mukesh Pradhan

Experience

1. Process Associate

   Genpact

   Mar 2022 — Present · Hyderabad, IN

   1st Process - Transaction mode related* Provided depth resolution and try to resolve 90% of issue in Tier-2 backend work.* Resolving a tier 2 escalation is to follow up and close the loop with the customer. I need to confirm that the issue is resolved to their satisfaction, thank them for their patience and cooperation, and I should also provide them with any additional resources, tips, or recommendations that can help them prevent or troubleshoot similar issues in the future. I should also close the ticket or case in my system assign and mark it as resolved or completed.*Also participated new campaigns and projected collected demos.* Daily reports send to manager about work progress and maintained basic hygiene.Process - 2 Content Moderation * Ensures that the content on a given website or service meets the company\'s standards and guidelines.* Tier 1 raised a bug Tier 2 team solved.*This can involve anything from reviewing and removing offensive or inappropriate content to monitoring user behavior and flagging potential rule.