Mukesh Nithin N S
Product Manager | Trello | JIRA | Agile Development | Stakeholder Management | User Acceptance Testing | SaaS Product Development | User Acceptance Testing | Client Communication & Demos | Sprint Planning
- Role
- Infrastructure Engineer i at Cision
- Location
- Nagercoil, IN
- LinkedIn followers
- 500 followers
About Mukesh Nithin N S
Fullintel benefits from our team\'s dedication to refining product coordination through my…
Experience
Infrastructure Engineer i
Dec 2025 — Present
Troubleshot incoming product issues to be fixed or escalated based on severity or platform.Used in-house tools, Mysql, and Elasticsearch to solve issues.Performed root-cause analysis across similar or recurring issues to improve product reliability.Translated customer issues into product feature requests and bugs.Troubleshot issues with product functionality via tickets received through Zendesk, Jira, or Slack.Collaborated with Customer Support Team on technical issues.Collaborated with Product Managers to aid in identifying potential future product improvements.
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