Mukesh Madhyan
Group Project Manager @Infosys | India Delivery Lead MS 365 technical support | Exchange Online, Sharepoint online, Teams Online, Security and Compliance, Identity and Azure Messaging support.
- Role
- Group Project Manager at Infosys
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mukesh Madhyan
As a Senior Group Manager at Infosys, I am responsible for managing the entire Technical…
Experience
Group Project Manager
Jan 2022 — Present · Maharashtra, IN
As a Delivery Head at Infosys, I am responsible for managing the entire Technical Customer Support lifecycle, from program delivery, Operations management to client management and continuous process improvement for all Programs. I handle delivery from four major locations, including Hyderabad, Pune, Bangalore and Chennai. I have over 14 years of experience in the IT industry, working with leading companies such as Infosys, Mindtree and Wipro.My core competencies include creating cost-effective and efficient processes and systems. I am CCIT and ITIL certified, and have expertise in Microsoft products and Office 365. My mission is to deliver high-quality solutions that meet the needs and expectations of my clients and stakeholders, and to contribute to the growth and success of my organization.A process expert in streamlining and managing cost-effective IT Operations, implementing continuous improvement, accelerating employees’ strengths and building powerful teams. elevating customer satisfaction, while adhering to SLA’s. addressing all Executive escalations. A keen communicator with interpersonal, problem solving and analytical skills. I deal with problems related to customer management in IT support by identifying the Root Cause of dissatisfaction, streamlining and automating inputs in Operations that results in Happy and satisfied customers.
Education
ICFAI Distance Education
Bachelor of Business Administration - BBA
2013 — 2017
42 Paris
BBA
2014 — 2017
SAINT JOSEPH HIGH SCHOOL
Ssc
Skills
- Consulting
- Troubleshooting
- IT Service Management
- Leadership
- Sales
- Training
- Microsoft Exchange
- Active Directory
- Problem Solving
- Operations Management
- Technical Support
- Cloud Computing
- Management
- Mobile Devices
- Team Leadership
- System Deployment
- Itil
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