Mukesh Kumar Dubey

About Mukesh Kumar Dubey

I am having more than 3.7 years experience in Retail branch banking and currently working as a Branch Operation Manager in Utkarsh Small Finance Bank. Responsibility:Process of Account Opening. Authorise financial and non financial request. Ensure due diligence been carried out for customer transaction and request. Look after customer queries and complain and providing resolution with in TAT. Cross selling of various banking products to customer.

Experience

1. Branch Operation Manager

   Utkarsh Small Finance Bank

   Dec 2020 — Present · Kaimur, IN

   Streamlined daily branch activities by developing and implementing standardized processes, leading to a 30% reduction in errors and improved customer satisfaction ratings.* Proactive identified and resolved operational bottlenecks, reducing customer wait times by 40% and ensuring seamless service delivery.* Implemented robust risk management procedures, ensuring compliance with regulatory guidelines and reducing audit findings by 50% during the annual review.* Led successful regulatory audits and ensure compliance with all banking regulations, achieving zero penalities and maintaining a strong reputation for the bank.* Implemented customer- centric initiatives, such as personalized banking services and relationship management programs, resulting in a 10% increase in customer loyalty and retention.* Holding Second Key of the vault, Almirah, main Gate as dual custodian * Work distribution among CSOs * Control the entire operations of the branch including liability business * Preparation of branch MIS * Preparation of Audit Compliance & reverting branch operation compliance.* Preparation & Submission of reports to Controlling offices * Checking of vouchers * Authorize the transaction including cash payment, cash receipt, settlement, disbursement, demise etc as a checker * Preparation of all deceased claims and submission to Head office * GL entries related to ATM cash, ATM supervision as a Checker * Reconciliation of daily transactions before EOD * Record keeping of Branch staff meeting, Customer’s service committee meeting, mutilated currency * Liaison with CPC- Liabilities and submission of resolution of queries with respect to account opening * Verification of KYC of customers * Filing and maintenance of loan documents * Doing the cross-sell TPP over the counter * Calling new OD/DPD (specially 61-90) for payment of collection.* Visit written off clients and NPA clients.* Visit Two center meeting.

Education

• Rajarshi School of Management and Technology, UP College Campus, Varanasi

  Master of Business Administration - MBA

  2018 — 2020

• Rajarshi school of Management and Technology Varanasi

  MBA

  2018 — 2020