Mukesh Jethmalani

About Mukesh Jethmalani

With over 18 years of experience in the Banking and Financial Services domain, I specialize in planning, executing, and implementing robust operational strategies across customer service, training, audit, and project management. My career is defined by a proven track record in successful project rollouts and delivery, change management, and spearheading new initiatives.As a Six Sigma Green Belt certified professional, I bring a meticulous and data-driven approach to every challenge, ensuring excellence and efficiency in all operations. I pride myself on my ability to lead and mentor teams, fostering a culture of continuous improvement and innovation within the organization.My passion lies in driving operational success and enhancing client experiences, and I am always eager to connect with like-minded professionals and explore new opportunities for growth and collaboration.

Experience

1. Director of Operations

   Fiserv

   Jan 2024 — Present · Thane, IN

Education

• Saraswati Education Society

  SSC

  1999 — 2000

• Maharaja Agrasen University

  Master of Business Administration - MBA, Operation

• Mumbai University Mumbai

  Bachelor of Commerce - BCom

Skills

• Call Center
• People Management
• Customer Service
• Customer Relationship Management (Crm)
• Recruiting
• Sales
• Contact Centers
• Service Delivery
• Business Process Improvement
• Business Development
• Call Centers
• Business Process Outsourcing (Bpo)
• Performance Management
• Crm
• Customer Relations
• Outsourcing
• Process Improvement
• Employee Relations
• Team Management
• Analysis
• Management Information Systems (Mis)
• Team Leadership
• Customer Satisfaction
• Problem Solving
• Operations Management
• Management
• Team Building
• Bpo
• Mis