Mukesh Jain
Associate Manager Information Technology @Wells Fargo
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WORK HISTORY
Associate Manager Information Technology @Wells Fargo
ITIL V4 Certified professional offering nearly 15 years of experience in IT Application Management, Infrastructure Service Management & IT Infrastructure Support. Insightful understanding of ITIL & ITSM foundation framework which includes Service Delivery functions such as Client Interaction Management, Incident Management, Problem Management, Change Management and Configuration Management Proficient in managing high-severity incidents, major incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of the environment Ensured that the goals of the Incident Management process were achieved; restored normal service as soon as possible based on customer perspective and within defined SLAsProven excellence in taking ownership and responsibility for improvement of the Incident & Problem Management process and policies based on ITIL guidelinesExcels in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management An effective communicator, motivator with capability to maintain and strengthen relationship with clients for achieving business growth Experienced in updating the incident / problem and ensuring 100% complianceto processes and guidelines; managed multiple L1 & L2 teams: desktop, laptop, network (data & voice), servers, storage & printers Expertise in managing problems related to the services offered, communicating with External Customer & Internal Stakeholders for incidents reporting and prompt resolution by Service Desk Strong people management skills, with proficiency in leading & motivating individuals to maximize levels of productivity
EDUCATION
Osmania University, Hyderabad
B.Com, Business/Commerce, General
ABOUT MUKESH JAIN
Associate Manager Information Technology
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