Mukesh Devaraj
Customer Success Account Manager at Freshworks
- Role
- Customer Success Account Manager at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mukesh Devaraj
A highly self-motivated and reliable Customer Success Account Manager with over 8 years of seasoned experience in SaaS sales, with a strong foundation in business development, I am currently in an account management role, demonstrating niche customer relationship capabilities, negotiation, retention, and expansion techniques.Experience in leading CRM tools such as Salesforce, HubSpot, and prospecting tools such as Sales Navigator and ZoomInfo.PGDBA Project Link - https://drive.google.com/file/d/1_6RkKglVe-gxmFu73ZN2Su5wXTYnZBNF/view?usp=share_link
Experience
Customer Success Account Manager
Sep 2024 — Present · Bengaluru, IN
Account Management: Managing a portfolio of enterprise and mid-market customer accounts, and building strong, long-term relationships-> Onboarding & Product Adoption: Support customers through onboarding, and ensure successful product adoption. Act as the main point of contact for customer queries and escalations-> Customer Success: Conducting regular check-ins and business reviews to ensure customer satisfaction. Monitored account health, and proactively addressed risks to forecast and mitigate churn-> Cross-functional Collaboration: Working closely with the Support, Deals Desk, Finance, and Product teams to improve the customer experience, and enable smooth renewals-> Account Expansion Strategy: Understand the scope of the accounts\' usage, identify potential upsell and cross-sell opportunities based on usage metrics, monitor health scores, inform customers of recent product updates, and drive revenue growth and lifetime value-> Data-Driven Approach: Leverage CRM and Power BI tools to analyze usage patterns, predict churn risks, and develop proactive strategies to enhance customer engagement.Negotiation and Paperwork: Involve in pricing discussion using various alternates and proposals & Process the paperwork using quotes for the upgrade or renewal using quotes with plan details-> Key Achievements: Worked with leading brands such as Netflix, DHL Express, and 20+$100K deals across the North American market.
Education
Amrita Vishwa Vidyapeetham, Coimbatore
Bachelor of Technology - BTech, Computer Science and Engineering
2013 — 2017
Symbiosis Centre for Distance Learning
Post Graduate Diplomo in Business Administration, Marketing
2019 — 2021
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