Mukesh Choudhary
Team Manager at Amazon
- Role
- Customer Service Manager at Amazon
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Mukesh Choudhary
Experienced Team Manager with a demonstrated history of working in the internet industry.…
Experience
Customer Service Manager
Nov 2020 — Present · Pune, IN
To Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies• Track quality and utilization metrics• File and track tickets, following up on blocks to productivity• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
Education
Jai Hind School
10th
2010 — 2010
Savitribai Phule Pune University
Diploma , Civil Engineering
2012 — 2015
D. Y. Patil College of Engineering ( DYPCOE ) , Akurdi, Pune
Master's Degree, Civil Engineering
2016 — 2016
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