Mukesh Arora
ServiceNow Technical Architect
- Role
- Servicenow Technical Architect at dunnhumby
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mukesh Arora
ServiceNow Technical Architect with strong expertise in designing, developing, and customizing enterprise‑scale ServiceNow solutions. Experienced across the full application lifecycle from requirements and architecture to integration, deployment, and support delivering end‑to‑end ownership of complex modules. Proven leader of multi‑disciplinary teams, with hands‑on experience across ITSM, CSM, CMDB, HRSD, GRC, ITBM/PPM, Security Operations, integrations (REST/SOAP), analytics, and Now Assist for ITSM. Passionate about governance, automation, and AI‑driven optimization. SERVICENOW PROFICIENCY · NOW Assist for ITSM (Generative AI), Agentic AI · ITSM (Incident, Change, Problem, Knowledge Management) · Strategic Portfolio Management / ITBM (PPM, Demand, Financial, Resource & Program Management) · HRSD & HR Lifecycle Events · CMDB & Asset Management · API‑based Integrations (REST & SOAP) · Custom & Scoped Application Development · Virtual Agent & Agent Workspace · Service Catalog & Flow Designer · GRC (Risk, Policy & Compliance Management) · Security Operations (Security Incident Response) · Data Certification & Domain Separation · Performance Analytics, Dashboards & Reporting
Experience
Servicenow Technical Architect
Nov 2024 — Present · Haryana, IN
Delivered workflow‑driven integrations for a major retail client, enhancing efficiency and automation.• Achieved $200K in licensing cost savings across multiple ServiceNow modules through optimization and rationalization.• Successfully completed the migration of our on‑premise MID servers to GCP.• Improved platform performance and reduced operational costs by fine‑tuning the database and significantly lowering its overall size.• Led the implementation of Now Assist for ITSM, strengthening AI‑driven capabilities within the platform.
Education
VCE
Bachelor’s Degree, Information Technology
2005 — 2009
Skills
- Bmc Remedy Ar System
- Service Now
- Telecommunications
- Itil
- Srm
- Oracle
- Requirements Analysis
- IT Service Management
- Bmc Remedy
- Sql
- Bmc Remedy Ars 7.x, Itsm 7.x, Incident Management, Change Management. Slm, Srm
- Unix
- Solution Architecture
- Integration
- Shell Scripting
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