Mukesh Agarwal
Sr. Support Engineer at Microsoft | Curious and Explorer | SME in Active Directory, PKI, GMSA, SSL-TLS, ADMT | Co-Pilot Champ | ITIL Certified | MCSA Certified
- Role
- Sr Support Engineer at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mukesh Agarwal
IAM & PKI Architect with 11+ years of experience designing, securing, and supporting…
Experience
Sr Support Engineer
Jun 2019 — Present · Bangalore, IN
Assisted customers during critical business downtime, providing timely resolutions or alternative solutions.Resolved break-fix scenarios related to Active Directory Certificate Services, DFSR.Provided advisories and technical support on various Microsoft products.Addressed AD performance issues including high CPU utilization, DC crashes due to lsass termination, and high memory usage.Assisted with vulnerability remediation for Certificates, TLS, and AD.Managed Bridge Calls during critical cases, collaborating with various teams.Authored technical documents on known issues.Contributed to hiring processes, ensuring the recruitment of top talent.Mentored new hires, delivered triages, and developed technical development plans.Facilitated new-hire onboarding and technical training.
Education
DY Patil University
Master of Business Administration - MBA
2022 — 2024
Annamalai University
Bachelor's degree
2011 — 2014
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