Mukarrom H. Rayat
Customer Service Associate i @Nova Scotia Power
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WORK HISTORY
Customer Service Associate i @Nova Scotia Power
Halifax, NS, CA
EDUCATION
Dalhousie University
Master of Digital Innovation
Bangladesh University of Professionals (BUP)
Bachelor of Business Administration
Sylhet Cadet College
Secondary School Certificate
Sylhet Cadet College
Junior School Certificate
Sylhet Cadet College
Higher Secondary Certificate
SOS Hermann Gmeiner College
Primary
ABOUT MUKARROM H. RAYAT
Hello, I\'m Md Mukarrom Hossain Rayat. I am originally from Dhaka, Bangladesh and currently living in Halifax, Nova Scotia, Canada. As a Digital Innovation graduate (Class of 2025) from Dalhousie University, I am passionate about applying my skills and knowledge to solve real-world problems and create value. I have a strong background in fintech, having worked as a senior strategic stakeholder management officer at bKash Limited, Bangladesh\'s largest mobile financial service provider. During my 3.5 years at bKash, I was involved in various projects that required me to communicate and collaborate with internal and external stakeholders, such as the Prime Minister\'s Office, the Bangladesh National Citizens Database, and market influencers. I also implemented a document management system to store and archive data sustainably. I also worked on a project to facilitate the COVID-19 vaccination opportunity for 2500+ bKash employees. I have developed skills in teamwork, problem-solving, training, and research and analysis through these experiences. Currently I am working at Nova Scotia Power as a Customer Service Associate, where I am working in the Outage, Residential Moving, General, and Time-Varying Pricing department. Besides my professional and academic pursuits, I enjoy traveling, playing soccer, and learning about different cultures and environments. I am always eager to learn and take on new challenges and have a positive attitude towards my surroundings. I am always on the look out to leverage my stakeholder and project management skills, and contribute to the innovation and growth of the company.
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