Mukarram Ali
Network Specialist at Kyndryl Solutions India Pvt Ltd
- Role
- Technical Support Associate at 3i Infotech Ltd.
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mukarram Ali
Configuration of VTP, STP, PVSTP & RSTP Switch IOS Recovery and Password Recovery.…
Experience
Technical Support Associate
Feb 2016 — Present
o Working on Max IT Tool for End user support in given SLA using different-2 remote tools. o Configuration of printer and trouble shooting of Printer.o Configuration of IP address and DNS on the systems.o Creation of users Ids within domain by using Active directory.o Remote desktop tools (IBM Endpoint Manager, Ammy Admin, Net meeting, Remote Desktop Connection).o Trouble shooting of Network Issues. o If issue is very critical then get the solution from L2 or L3 team.o Updating system with Antivirus patches & software applications.o Providing desktop & remote support to AOR users.o Resolving network printer issues.o Setting controls in user access through admin policies as per store requirement.o Configuration of Outlook and Trouble shooting of outlook related issues.o Sharing folder, sharing device & Printer.o Working on networking issues like DNS, IP, DHCP or default gateway settings on systems.o Providing IT support to the internal as well as end users.o Provide support to end user for their day to day Network related issues.
Education
IIMT ENGINEERING COLLEGE, MEERUT
Master’s Degree
2011 — 2014
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