Mujtaba Syed
Customer Success & Product Leader | Scaling B2B SaaS Through Retention, Expansion & Product Adoption
- Role
- Director, Customer Success at Last9
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mujtaba Syed
With over 9 years of experience in SaaS and enterprise technology, I focus on customer engagement and delivering measurable outcomes. At Last9 Inc, I lead strategic Customer Success initiatives by collaborating with Product and Engineering teams to enhance product adoption, streamline onboarding, and increase retention. My work is centered on turning customer insights into impactful solutions, enabling teams to maximize their observability investments. My career spans customer success and product management, equipping me with a unique ability to connect technical capabilities with customer outcomes. Dedicated to building scalable frameworks and fostering trust, I aim to define and deliver exceptional customer success experiences that drive impact and strengthen relationships.
Experience
Director, Customer Success
Oct 2022 — Present
Shaping customer success strategies that scale and deliver measurable outcomesAt Last9, I lead strategic Customer Success initiatives that help enterprise teams realize measurable value from their observability investments. Over time, I’ve come to be known as the “Mojo of Customer Success”, driving outcomes through a mix of hands-on problem-solving, cross-functional collaboration, and customer advocacy.I work closely with Product and Engineering to turn customer insights into product improvements, streamline onboarding, and design scalable frameworks that strengthen retention and adoption.Focused on driving impact, building trust, and defining what great Customer Success looks like at scale.
Education
M.H. Saboo Siddik College Of Engineering
Bachelor of Engineering (B.E.)
2009 — 2013
Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai
Post Graduate Diploma in Management (PGDM)
2017 — 2019
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