Mujtaba Palekar
Senior Product Manager - 60 Reduction on End-to-end Service Delivery Time @Innovation City
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WORK HISTORY
Senior Product Manager - 60 Reduction on End-to-end Service Delivery Time @Innovation City
Led cross-functional Agile teams for Salesforece CRM and website delivery reducing time to market through collaboration across technical and business units by 50% • Designed and launched AI-powered tools for back-office teams, including an email classification system that auto-classifies and responds to customers emails received by CX Team and an Agentic AI solution to automate KYC checks, liveliness verification, document review, and approval decisions.• Worked on the launch of the first Decentralized Registry, deploying business licenses on the Avalanche Blockchain.• Managed process optimization on Salesforce by transitioning from a sequential back-office workflow to a parallel execution model, reducing end-to-end service delivery time by 60%• Owned and delivered roadmap for CRM and website aligned with business OKRs launching industry first product DARe across three platforms within three months • Delivered product requirements and collaborated with engineering to ensure system scalability, reducing architectural rework cycles and increased feature scalability• Set up data analytics and KPIs to guide product priorities boosting user satisfaction scores by 35% and improved decision-making accuracy and Improving CSAT score by 30% and NPS by 20 points• Led process optimization on Salesforce by transitioning from a sequential back-office workflow to a parallel execution model, reducing end-to-end service delivery time by 60%• Advocated for and prioritized the implementation of robust logging mechanisms in Salesforce, significantly improving operational visibility and reducing resolution time for support issues• Collaborate closely with stakeholders to gather and refine evolving requirements• Implement user feedback loops using surveys and Hotjar for continuous feature prioritization
EDUCATION
University of Mumbai
BE
All India Management Association (AIMA)
PGDM
ABOUT MUJTABA PALEKAR
10+ years of experience driving end-to-end product lifecycle across telecom, streaming…
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