Mirza Ahmed M.
Versatile Specialist with expertise in customer service, retention, and upselling.
- Role
- Service Consultant at Insight Global
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mirza Ahmed M.
Versatile Customer Success and Operations Professional with 7.10 years of experience…
Experience
Service Consultant
Apr 2024 — Present · Hyderabad, IN
Handles and resolves tickets by responding to diverse inquiries and service requests, ensuring precise and prompt resolution. Prioritizes high-quality service by accurately and efficiently processing all requests. Proactively monitors and follows up on pending issues and details to ensure timely resolution and clear communication. Collaborates proactively with teammates by offering guidance on process-related inquiries and sharing valuable insights. Provides support through comprehensive notes and documentation to streamline tasks and enhance overall team productivity. Committed to continuous improvement by identifying workflow inefficiencies and implementing strategic process enhancements.
Education
Taiba Engineering Consultancy
Diploma in HVAC
Anwar-Ul-Uloom College Of Business Management
Bachelor of Business Administration - BBA
2022 — 2025
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