Mujhed Ali Khan

About Mujhed Ali Khan

A Senior ServiceNow, a competent professional with around 14+ years of IT experience…

Experience

1. Sr Servicenow Technical Consultant

   LMI

   Sep 2023 — Present

   Installed and configured credentials for spokes connections for integrations and process automation.• Configured and maintained Service First Configuration Item Discovery, Service Mapping Discovery, and the Service First Configuration Management Database.• Configured the ServiceNow third party integration using Oauth 2.0 for OneDrive and SharePoint. • Conferred ServiceNow AI search for ITSM service portal and used machine learning to train the AI.• Designed and maintain Service Portal for user access to Knowledge Base and Service Catalog.• Performed day-to-day administration of ServiceNow application, including making approved changes to process and workflows, building reports, managing data, personalizing lists, content management, and technical support.• Worked on designing the ServiceNow IRM module for policy management.• Configured the request management fields under the GRCC and had multi layered approval request.• Used UI Builder to develop the field page for IRM.• Implemented business rule and script included to trigger a requirement or the hide a field.• Worked on workflows for approval request.• Managed the kb article as per the end users requirement.• Worked with Business users to identify and refine Business requirements and workflows.• Identified the roles to use the IRM module and created the right groups based of the requirement to give the accuses. • Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create discovery patterns.• Contributed appropriately to conversations.• Worked on Content Management System (CMS) and Self-Service portal using Jelly Script and UI Macros.• Worked with ServiceNow Hiwave support to get the best solution for the automation. • Install, configure, modify, maintain, and/or administer applications, networks, databases, and other systems for ServiceNow and other assigned application.