Muheet Tahir

Experience

1. Operations Manager

   Kika Stretch Studios

   Feb 2023 — Present · NJ, US

   Key Responsibilities:Remote Management:Remotely supervise the day-to-day operations of several studio locations to ensure they are performed uniformly and in accordance with company policies.Management of the schedule, resources, and process efficiency with the help of management software.Customer Experience/Relations Management:Optimize customer experience through monitoring of customer feedback and satisfaction data in real time.Conduct e-learning sessions for staff to provide additional customer service training and tackle relevant issues on time.Financial & Performance Management:Analyze remote financial performance indicators such as revenues, expenditures, and profit by remotely accessing financial systems and reports.Marketing and Sales Management:Work with the marketing department to set up and implement online advertising and promotional campaigns.Assist in remote selling by training employees on virtual selling and membership registration.Technology and Systems Integration:Manage the installation and usage of studio management software and other tools that facilitate remote work.Strategic Planning, Implementation, and Reporting:Define and implement methods to accomplish strategic operational goals and objectives.Prepare and deliver comprehensive operational reports to senior management, stressing key performance indicators and areas of concern.Accomplishments:Improved the business operational processes:Moderated Stakeholder Engagement and Expanded Staff Productivity:Designed and implemented virtual training sessions,Maximized Profits:We successfully executed the remote introduction of an additional membership level,Impressive Customer Feedback:Achieved a sustained customer service rating of not less than 90% in all studios proactively through remote quality management processes.

Education

• Riphah International University

  Computer Science