Muhammed Rafy
NETWORK SUPPORT ENGINEER
- Role
- Network Support Engineer at Kfon
- Location
- Kochi, IN
- LinkedIn followers
- 500 followers
About Muhammed Rafy
A Network Support Engineer is an entry-level position responsible for assisting with the…
Experience
Network Support Engineer
Mar 2023 — Present · Kochi, IN
Maintaining and troubleshooting network infrastructure, including olt, routers, switches, ensuring network connectivity and performance by identifying and resolving issues, monitoring network health, implementing security measures, and providing technical support to users both online and offline sites.• Technical ability to provide basic fault finding and fault escalation.• Monitoring ticket queue and resolving issues within defined SLA.• Installing & configuring network equipments ONT, OLT, ROUTER, SWITCHES. First level real time network & infrastructure monitoring at NOCs.• Primarily responsible for basic network troubleshooting, user support, and managing initial network connectivity issues related to the KFON infrastructure, typically with a focus on fundamental network protocols and configuration tasks; signifying the first level of technical support within the network operations team.• Handling initial customer queries regarding network connectivity.Monitoring network performance for basic anomalies.• Logging and escalating complex issues to higher-level network engineers (L2, L3).• Configuring basic network devices like OLTS, ONTS.
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