Muhammed Suhaib
Customer Success Advisor @[24]7.ai
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WORK HISTORY
Customer Success Advisor @[24]7.ai
Bengaluru, IN
247.ai Customer Advisor, Mobility Sales and Services1. Drove revenue growth by actively identifying customer needs and successfully up-selling/cross-selling mobility products (plans, devices, data) while meeting sales targets.2. Managed the complete service cycle, resolving complex billing, network, and device activationissues on the first contact to achieve high First Call Resolution (FCR).3. Consistently exceeded KPIs for Customer Satisfaction (CSAT) and Quality, leveraging strongproduct knowledge and consultative selling skills.
EDUCATION
Bengaluru City University
Bachelor of Commerce - BCom, Business Administration and Management, General
Mysore education society
Pre university, Business/Commerce, General
ABOUT MUHAMMED SUHAIB
Analyst candidate with a strong foundation in Bachelor of Commerce, My professional background includes HR recruitment sourcing and high-level customer advisory roles where I managed complex service cycles and exceeded performance targets. Skilled in Analytical Thinking, MS Excel, and CRM software, I am focused on transitioning into the banking sector to help optimize business performance through detailed data analysis and commercial acumen.
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