Muhammed Shebin V A
ITSM Specialist | Full-Stack Developer (MERN) | ServiceNow & SolarWinds Expert | Transitioning to SRE & Cloud Operation
- Role
- Senior Systems Associate at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Muhammed Shebin V A
With 2 years of hands-on MERN stack development and 1.7 years of Enterprise ITSM experience at Infosys, I occupy the unique space where software engineering meets operational excellence.I don\'t just manage incidents; I understand the code that caused them. My toolkit includes ServiceNow, SolarWinds, and JavaScript, backed by a solid understanding of full-stack architecture. I am currently integrating these skills with an Online MCA from Mysore University to transition into Site Reliability Engineering (SRE), where I can build automated, self-healing systems for cloud environments.
Experience
Senior Systems Associate
Aug 2024 — Present · Bengaluru, IN
I am an ITSM professional at Infosys, currently driving service excellence for TK Elevator (TKE). I specialize in Major Incident Management(MIM/SM) and Service Operations, where I turn technical chaos into structured recovery across global landscapes.In my current role with TKE, I am at the forefront of a major infrastructure modernization journey, transitioning legacy service models into AI-driven, cloud-based operations. I am passionate about bridging the gap between traditional ITIL frameworks and modern Cloud/DevOps practices. Currently, I am exploring how Site Reliability Engineering (SRE) can further reduce MTTR in the complex hybrid-cloud environments that power global vertical transportation.
Education
Bharathiar University
Bachelor's degree, Computer Science
University of Mysore
Master of Computer Applications - MCA, Computer Science
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