Muhammed Safwan

About Muhammed Safwan

To be employed in an professional organization, where I can utilize my skills,knowledge…

Experience

1. Engagement Coordinator

   Pontoon Solutions

   Aug 2022 — Present · Bengaluru, IN

   Manages the contractor onboarding process.•Responds to tickets and inquiries including/ but not limited to: general request inquiries, assignmentupdates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests,reporting requests, conversion fee inquiries, etc.•Handles furlough tracking and exception approval process.•Sends reminders for missing timesheets, assignments ending in 90 days, etc.•Handles pre-ID/payroll request management /according to SLA’s.•Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.•Uses customized and standardized situational responses and processes to resolve customer issues.•Works to meet all contracted SLA’s and works to improve overall process by recommending improvements to Advisory Consultant and/or Program Manager.•Documents and escalates all contacts reported by users following Customer Support standard operating procedure.•Creates and maintains electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.•Receives and reviews new requisition requests daily using the VMS tool.•Interacts and coordinates with the Program Managers and Advisory Consultants frequently to communicate questions and receive updates on current requisition activity

Education

• NEST INSTITUTE OF HUMANITIES AND BASIC SCIENCES

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2013 — 2016

• Koshy's Business School

  Master of Business Administration - MBA, Finance,Human Resource Management

  2017 — 2019

• Koshys Institute of Management Studies

  Master of Business Administration - MBA, Human Resources Management and Services