Muhammed Nihal
Network Engineer at Wipro\\n\\n|| ITIL || CCNA ||
- Role
- Network Engineer (Noc) at Wipro
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Muhammed Nihal
Network Operation Engineer with 4+ years of experience in the industry. Expertise in troubleshooting, diagnosing, and resolving complex issues. Excellent communication and problem-solving skills, providing exceptional technical assistance to the customers. Skills - Support/Monitor/Implementation/ Configuration of network devices such as routers,switches, wireless controllers, wireless accesspoints and firewalls- Monitor and troubleshoot network devices for over 700 locations across the globe- Incidents/Problems/Change management and ensure that SLAs are being met & exceeded - Cisco jabber profile support-Participating in Tech/Management/business bridge calls to provide updates to the stockholders - Window servers and Network device health check- Coordinating with multiple Internet Service Providers Major Incident management - Major incident management (ITIL)/ IT Crisis management- Manage the lifecycle of all the incidents and to restore the IT services- Take necessary steps to restore service and return the business back to normal- Participating in Tech/Management/business bridge calls to provide updates to the stockholders - Understand business impact from the end user and co-ordinate with technical team to restore service.
Experience
Network Engineer (Noc)
Nov 2021 — Present · Bengaluru, IN
Support/Monitor/troubleshoot of network and network devices like Routers, Switches, Managed Switches, Access Points, Firewalls.Knowledge of VPN Concept. DMVPN, console commands.Use Solar Winds/ Orion diagnostics tool and act based on alert severity.Remotelv access Console of manaeed devices to check link status, errors, uptime and other parameters.Coordinating with multiple Internet Service ProvidersCommunicate regularly & effectively to keep all stakeholders updated with current status of their incident tickets- Monitor and troubleshoot network devices for over700 locations across the globe- Incidents/Problems/Change management and ensure that SLAs are being met & exceeded- Cisco jabber profile support- Window servers and Network device health check.
Education
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Computer System and infrastructure (WIMS)
FAROOK COLLEGE, KOZHIKKODE
Bachelor's degree, Computer Science
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