Muhammed Junaid J

Network Operations Center Engineer @Indigo

Wales, GB

Monitor and maintain multiple major Altnets ISPs\' networks, overseeing end-to-end connectivity from core infrastructure to customer endpoints.• Develop a comprehensive understanding of diverse ISPs\' network architectures and operational practices, contributing to effective network management and optimization. • Demonstrate exceptional multitasking abilities, efficiently handling high-pressure situations during major outages to meet stringent SLA deadlines.• Communicated with customers, circuit providers, and peer providers to swiftly resolve incidents and minimize network outages. • Collaborated closely with ISPs\' network engineers during change management and updates, ensuring seamless integration of network modifications.• Gained experience with different vendor devices, including Juniper, Cisco, Huawei, and Adva.(OLT- Adtran, Nokia/Alcatel, Huawei, DZS – MXK, Dasan).• Utilized various monitoring tools such as SolarWinds, LibreNMS, Altiplano, Grafana, Netbox, BMS, MOSAIC, and ONMS to ensure network efficiency and troubleshoot issues effectively.• Proficiently used ticketing systems like Salesforce and Remedy to effectively manage and track incident resolution.• experience in configuring SolarWinds monitoring tool.

MES Institute of Technology and Management, Chathannoor, Kollam

Bachelor of Technology - BTech, Electronics and Communications Engineering