Muhammed Islam

About Muhammed Islam

An Application Engineer with a great detail of understanding in the Communications /…

Experience

1. Application Engineer

   Keysight Technologies

   Dec 2021 — Present

   Working as a part of the Keysight “Network Emulation Solutions” (NES), Customer Support Organization, delivering post-sales customer support for 5G test solutions directly to key customers- Helping to develop functional, performance and RF measurement test cases using Protocol R&D toolset or Protocol Conformance test set based of 3GPP NR Specifications 38.523-1 and 38.523-2- Test and debug the full suite of Keysight products from the developer’s tool set to the conformance and Inter-operability products- Debug customers’ 3GPP 4G/5G protocol L1,L2,L3 issues, analyze logs and work with Keysight internal teams (e.g. R&D) to resolve issues- Build technical, credible relationships with key customer engineering personnel becoming a resident expert for key customers- Work closely with customers to understand their system and testing needs, creating demand for additional sales and feeding requirements to R&D and product planning - Utilize a range of methods to efficiently solve customer issues, including e-mail, telephone, remote access sessions to customer systems and customer onsite visits- Help in preparation of internal and external training material and participate in customer facing training sessions when required.