Muhammed Bilal

About Muhammed Bilal

I am a results-driven Logistics & Supply Chain Professional with hands-on experience in…

Experience

1. Team Lead

   Amazon Dsp

   Jul 2023 — Present · Kozhikode, IN

   As a Team Leader in logistics and supply chain operations, I oversee end-to-end delivery processes, manage team performance, and optimize operational efficiency to ensure smooth last-mile deliveries. I focus on enhancing customer satisfaction, reducing errors, and streamlining logistics workflows to improve overall service quality. Key Responsibilities & Achievements: Delivery & Logistics Management: Ensured 98% on-time delivery rate by effectively coordinating and tracking shipments: Managed real-time delivery tracking and provided live updates every 30 minutes to enhance operational transparency:Ensured 100% successful order fulfillment, minimizing delays and improving customer experience. Team Leadership & Performance Optimization:Led and supervised a team of 30+ delivery associates, improving overall performance by 10% through structured training and performance monitoring:Boosted operational efficiency by 15% by streamlining processes and optimizing task assignments:Conducted daily team meetings and performance evaluations to ensure clear communication and alignment with company objectives. Process Improvement & Reporting:Identified operational inefficiencies and implemented cost-effective strategies to reduce delays:Maintained real-time delivery reports, providing accurate performance insights to senior management:Assisted in risk assessment and mitigation strategies to ensure smooth delivery operations. Customer Service & Issue Resolution:Handled and resolved customer complaints efficiently, leading to a 20% improvement in customer satisfaction ratings:Implemented proactive problem-solving strategies, reducing delivery-related issues and enhancing reliability.