Muhammad Ramamni

Membership Specialist @The Y in Central Maryland

Ellicott City, MD, US

Skillfully oversaw member check-ins, maintaining an average rate of 150 individuals every 60 minutes, resulting in streamlined and prompt check-in proceduresResolved member inquiries (billing, schedules, program placement) with a service-first mindset and timely follow-throughGave facility tours tailored to member interests; converted prospects to members at an estimated 75% close rateProcessed new memberships and program enrollments end-to-end (intake, waivers, payment setup)Delivered closure announcements in both English and Spanish to ensure effective communication with a diverse audience, addressing the needs of both English-speaking and Spanish-speaking individualsEngaged with the Latino community, communicating in Spanish and English, to facilitate targeted Hispanic & Latino Focus Group sessions for a strategic marketing and social responsibility initiativeDeveloped comprehensive training videos for the implementation of the new scheduling system, ensuring seamless adoption and proficiency among all employees