Muhammad Ali Ali

About Muhammad Ali Ali

I am an experienced financial services industry executive with extensive expertise in leadership, consumer credit, operations, coaching, sales management and customer experience delivery, spanning over two decades.I have been particularly effective in: growing revenue and market share, increasing employee engagement and retention, managing mid-to-large scale projects focusing on streamlining customer experience, employee satisfaction measurement and increasing operational efficiencies, delivering tailored trainings, and efficiently managing high net worth client and vendor relationships. I am well-versed in communicating with and presenting project updates, audit results and budget plans to the c-suite and board members. I possess a deep understanding of consumer FIs, ranging from local credit unions and community banks to national and international financial institutions.I am passionate about volunteering my time and skills, and giving back to the local community.

Experience

1. Consumer Lending Manager, VP

   Triangle Credit Union

   Jul 2022 — Present · Nashua, NH, US

   Managing all aspects of Triangle Credit Union’s Consumer Lending Program; including direct and indirect auto lending, secured and unsecured consumer products, and the administration of Triangle’s Business & Consumer credit card portfolio• Leading a team of 15 staff, including senior loan officers, underwriters, processors and indirect lending dealer representatives• Conducting regular market analysis to determine appropriate risk levels and to aid in setting competitive lending rates and secured/unsecured product offerings• Ensuring consumer credit decisions are in-line with TCU’s lending values, and in compliance with the current regulatory environment• Leading projects spanning across multiple lines of business, and involving external partners to enhance the efficiency of current credit underwriting processes and products• Advocating for and formulating policies to ensure equitable and fair lending practices across all aspects of Triangle’s Consumer Lending Program

Education

• Bahria University

  Bachelor's Degree, Marketing

  2002 — 2006

• University of Washington

  Certificate in Enterprise Risk Management

  2016 — 2017

Skills

• Deposits
• Customer Service
• Sales
• Series 63
• Business Development
• Loan Origination
• Branch Banking
• Mortgage Lending
• Relationship Management
• Retail Banking
• Coaching
• Small Business Lending
• Sales Management
• Lines of Credit
• Banking
• Credit
• Customer Experience
• Loans
• Management
• Team Building
• Investments
• Credit Cards
• Deposit Growth
• Branch Management
• Analytics
• Cross Selling
• Financial Services
• Leadership
• Finance
• Consumer Lending