Muhammad Ahsan Khan

Project & Customer Success Manager @vFairs

Toronto, ON, CA

Secured over $1M in annual contracts, driving 20% year-over-year customer growth and consistently exceeding sales quotas by 10%- Increased account retention by 15% through proactive relationship management, delivering tailored solutions that enhanced customer loyalty and lifetime value- Leveraged HubSpot CRM to streamline lead nurturing, resulting in improved conversion rates and more efficient pipeline management- Collaborated with clients to align solutions with their business goals, driving a 20% increase in account expansion opportunities and fostering long-term success- Led cross-functional teams to resolve complex customer issues, ensuring timely resolution and maintaining high customer satisfaction- Identified and capitalized on product adoption and upsell opportunities, contributing to a significant boost in annual recurring revenue (ARR)- Partnered with product teams to gather customer feedback, directly contributing to the development of new features and enhancements that improved customer satisfaction- Championed customer advocacy within the organization, fostering a customer-centric culture and deepening cross-team understanding of client needs- Collaborated with product teams to introduce and enhance product features, based on customer insights, resulting in elevated user experience and overall customer satisfaction.

Lahore School of Economics

Bachelor of Business Administration (B.B.A.), Marketing

University of Waterloo

Masters in Business Entrepreneurship and Technology (MBET), Business/ management

UK versity

ATHE Level 7 Extended Diploma, Strategic Management