Muhammad Amjad
Incident & Problem Management @Children's Aid Society of Toronto
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WORK HISTORY
Incident & Problem Management @Children's Aid Society of Toronto
EDUCATION
Government College University, Lahore
PGD, Computer Science
University of the Punjab
Bachelor of Commerce (B.Com.), Commerce
Preston University
Master, Computer Sciences
University of Toronto
Operational Risks and Internal Controls, Information Technology
SKILLS
ABOUT MUHAMMAD AMJAD
Highly motivated and energetic individual equipped with strong professional and academic background compelling ambition to contribute in employer business for career growth.Over 14 years Information Technology in following Areas of Expertise-IT GOVERNANCE Projects (Audit, Assurance, Process Maturity & Risk Assessment)Based on ITIL best practices and COBIT framework; proficient in IT Systems/Operations Analysis, Audit, Processes review, develop Internal Controls for IT Services Assurance and performance improvement.IT SERVICE MANAGEMENT ( Service Desk, ITIL Processes)Excellent working experience of Service delivery and service Support models. Provide tech support in enterprise environment using these processes i.e. Incident, Problem, Change, Configuration and Release management. IT INFRASTRUCTURE OPERATION TECHNICAL SUPPORT (OTSS)IT enterprise infrastructure projects management, solution deployment and operations technical support in Microsoft Windows based server(s) technologies not limited to; active directory, exchange 2003/2007/2010, Blackberry, VMware, Citrix, SCCM, OCS/Lync 2010 and SharePoint. ACHIEVEMENTS-Received teamwork and innovation certificate of appreciation in 2007Awarded as an outstanding achievement and tireless efforts certificate in 2011 I am flexible, problem solver, efficient with ability to deliver as individual and team player
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