Muhammad Zeeshan

About Muhammad Zeeshan

Supply Chain & Operations Leader with 12+ years of experience across Quick Commerce…

Experience

1. Spoke Manager

   Dealshare

   Sep 2022 — Present · Lucknow, IN

   Store Operations:Oversee daily store operations, including order processing, picking, packing, and dispatch.Monitor and optimize order fulfillment timelines to meet delivery commitments.Manage inventory levels, conduct regular stock checks, and identify and address stock discrepancies.Implement inventory control strategies to minimize waste and optimize storage space.Team Management:Recruit, hire, and train store staff, including pickers, packers, and supervisors.Motivate and lead the team to achieve operational goals and maintain high morale.Conduct performance reviews and provide feedback to improve individual and team performance.Customer Experience:Prioritize customer satisfaction by ensuring accurate and timely order fulfillment.Address customer concerns and complaints promptly and professionally.Store Expansion and Optimization:Participate in the planning and execution of new store openings.Conduct store audits to identify areas for improvement and implement corrective actions.Continuously seek opportunities to optimize store layout, workflow, and processes.Achievements:Successfully opened and launched multiple dark stores within a short timeframe, exceeding target timelines.Implemented efficient order picking and packing processes, resulting in faster fulfillment times and improved customer satisfaction.Optimized inventory management strategies, reducing stockouts and overstocks while minimizing waste.Led and motivated a high-performing team, achieving operational targets and exceeding customer expectations.Implemented cost-saving initiatives, resulting in significant reductions in operational expenses.Continuously improved store performance metrics, such as order accuracy, on-time delivery, and customer satisfaction.Successfully adapted to changing business needs and implemented innovative solutions to improve efficiency and customer experience.