Muhammad Waleed
Global IT Support Specialist @u-blox
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WORK HISTORY
Global IT Support Specialist @u-blox
Lahore, PK
EDUCATION
University of Management and Technology - UMT
Bachelor's degree, Information Technology
ABOUT MUHAMMAD WALEED
Turning IT Chaos into Smooth Operations One Ticket at a Time! With 7+ years of hands-on experience in global IT support and systems administration, I specialize in transforming complex technical challenges into smooth, user-friendly solutions. I’ve supported and optimized environments across Windows, macOS, Linux, and SaaS platforms, making sure businesses run securely, efficiently, and without a hitch.From onboarding users and managing M365 environments to rolling out Intune policies and strengthening cloud security postures, I thrive on proactive problem-solving and delivering scalable IT solutions. Whether it’s resolving a VPN issue or leading the migration to Microsoft Defender, I bring both strategy and practicality to the table. Here’s what I bring: Global 1st Line & L2 IT Support – Across OS, SaaS, and endpoint environments Microsoft 365, Intune & Azure – Admin-level experience across the board SOC-aligned IT Security – From endpoint protection to SIEM with Sentinel ITIL Practices – Process optimization, change management, and SLA-driven support Technical Training & Documentation – Building scalable, user-friendly resources Strong Communication – Bridging the gap between IT and non-tech users Team Collaboration – Trusted as an escalation point and cross-functional partnerI’m actively seeking new opportunities in London where I can continue to make IT seamless, secure, and user-focused.Let’s connect because smooth IT isn’t just about fixing things, it’s about building smarter systems and better experiences.
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