Muhammad Usama Shabbir
Assessment Centre Manager - Va Hub @Ingeus
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WORK HISTORY
Assessment Centre Manager - Va Hub @Ingeus
London, GB
EDUCATION
The University of Faisalabad
Bachelor of Science - BS, Civil Engineering
University of Greenwich
Master's degree, Engineering/Industrial Management
ABOUT MUHAMMAD USAMA SHABBIR
I’m a healthcare operations leader specialising in digital and remote service delivery within regulated environments. I currently lead end-to-end Video Assessment operations under the DWP WCA contract, with responsibility for high-volume delivery, performance governance, and service quality across multiple assessment channels.My background spans large-scale operational leadership across both healthcare and non-clinical environments, including regional multi-site operations and national digital services. I’m often trusted to lead during periods of operational risk, contract change, or service disruption, where stability, clear decision-making, and people-focused leadership are critical.I bring a strong analytical foundation through an MSc in Engineering Management, which supports a data-led, systems-thinking approach to operational leadership. I’m particularly interested in how digital services can be scaled safely, compliantly, and with a strong focus on staff wellbeing and user experience.I value professionalism, empathy, and accountability, and I enjoy developing people and building resilient services that stand up to scrutiny and change.
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