Muhammad Umer

About Muhammad Umer

As Director of Sales and Revenue Operations at PTC, I lead comprehensive sales, commercial, and revenue operations, delivering predictable and scalable revenue execution. My responsibilities include managing sales and renewals forecasting, developing methodologies, and establishing governance frameworks to ensure consistent and transparent reporting for executive decision-making. With over eight years of progressive experience at PTC, my expertise spans leadership, business strategy, and business analytics. I partner closely with sales and renewals leadership to optimize forecasting cycles, pipeline hygiene, and risk assessment. My mission is to foster data-driven decision-making and operational efficiency that supports sustainable business growth and success.

Experience

1. Director of Sales and Revenue Operations

   PTC

   Oct 2025 — Present · Boston, MA, US

   Lead end-to-end Sales Operations, Commercial Operations, and Revenue Operations across new business, expansions, renewals, and partner channels, enabling predictable and scalable revenue execution- Own Sales and Renewals forecasting, defining methodology, ownership, and operating cadence to drive forecast accuracy, transparency, and executive confidence- Partner with Sales and Renewals leadership to run weekly, monthly, and quarterly forecast cycles, including pipeline hygiene, commit discipline, risk assessment, and scenario modeling- Establish forecast governance and business rules across opportunity stages, renewal creation, ownership, ACV treatment, and product mix to ensure consistent reporting- Lead Deal Desk strategy and execution, defining pricing, discounting, approval thresholds, product eligibility, and exception handling to balance deal velocity and margin- Design and govern commercial processes and systems across CRM (Salesforce), CPQ, CLM, Pricing, Billing, Forecasting, Commissions, and Analytics, with a strong focus on data integrity- Build repeatable Lead-to-cash and Quote‑to‑Order operating models that reduce manual effort and scale across regions and channels- Drive GTM planning and execution, including segmentation, territory design, coverage models, pipeline mechanics, and capacity planning aligned to growth strategy- Own sales territory planning, aligning quotas, and compensation mechanics with GTM priorities and financial targets- Define and track core revenue KPIs, including pipeline health, forecast accuracy, ACV, renewal rates, deal velocity, and discount trends- Deliver executive-level reporting and insights, translating complex data into clear narratives and decision-ready recommendations- Partner cross‑functionally with Sales, Renewals, Product, Marketing, Solution Consulting, Finance, Legal, IT, and Partner teams to translate strategy into execution.

Education

• Northeastern University

  Master's degree, Digital Communication and Media/Multimedia

• Lahore School of Economics

  Bachelor of Business Administration - BBA, Marketing