Muhammad Umair

Customer Service Manager @Dispensary

WA, US

Here are my key responsibilities as a Customer Service Manager: ensuring exceptional service, training and supervising staff, maintaining compliance, managing inventory, resolving conflicts, and driving customer satisfaction through effective promotions and data analysis.• Provide exceptional service, product knowledge, and address inquiries.• Resolve complaints professionally and integrate feedback for service improvement.• Train and mentor staff on products and customer interactions.• Manage daily operations, scheduling, and performance while fostering a positive work environment.• Ensure adherence to cannabis laws and educate staff and customers on legal requirements.• Keep up with regulatory changes and adjust procedures as needed.• Maintain expertise in cannabis products and assist customers with their needs.• Promote sales through upselling and cross-selling.• Collaborate on inventory to ensure product availability and report on sales trends and preferences.• Maintain accurate records of sales and compliance.• Manage POS systems and transactions efficiently.• Keep the dispensary organized and welcoming, minimizing wait times.• Handle and resolve disputes between customers or staff.• Implement protocols for managing difficult situations, including service refusals.• Develop loyalty programs and promotional events.• Work with marketing teams to highlight new products and deals.• Analyze customer service data to identify trends and areas for improvement.• Report on customer satisfaction and service metrics to management.• Ensure adherence to health and safety guidelines and promote safe product handling.

School of Public Affairs, American University

Digital Communication and Media/Multimedia

Old Dominion University

Bachelor's degree, Communication and Media Studies