Muhammad Tijani
Technical Support Specialist @Xerox
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WORK HISTORY
Technical Support Specialist @Xerox
Saint John, NB, CA
Proficient in the use of the ServiceNow Ticketing system• Provide step-by-step instructions to fix technological issues• Provide backup solutions whenever necessary• Provide training sessions for new hardware or software products• Access instruction manuals to help users utilize their software or hardware properly• Keep detailed logs of client problems, solutions, and customer satisfaction• Provide instructions in simple terms• Work together with other Technical Support Specialists to find solutions to more complex issues.
EDUCATION
Lagos State University
Bachelor's degree, Electronic and computer Engineering
NBCC (New Brunswick Community College)
Higher National Diploma, IT-Network Administration
ABOUT MUHAMMAD TIJANI
Experienced Information Technology Support Specialist with a demonstrated history of…
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