Muhammad Shujee Ahmed
Customer Service Specialist @BT Group
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WORK HISTORY
Customer Service Specialist @BT Group
Belfast, GB
Deliver high-quality customer support within BT Group’s BT and EE Home Billings operations, ensuring accuracy and compliance with internal standards.Resolve complex billing queries, disputes, and account adjustments efficiently, maintaining high levels of customer satisfaction.Explain charges, tariffs, and billing structures clearly to customers with varying levels of technical and financial understanding.Manage account updates and service enquiries in line with GDPR, data protection, and internal compliance policies.Handle sensitive and escalated customer cases with empathy, professionalism, and discretion.Maintain consistently high communication standards across phone-based and digital customer interactions.Support a diverse customer base, building trust and delivering a positive end-to-end customer experience.Meet performance, quality, and resolution targets in a high-volume, regulated service environment.
EDUCATION
The City School
O levels, Computer Science, Commerce, Business, Statistics
Queen's University Belfast
MSc, International Public Policy
Lahore University of Management Sciences
Bachelor of Science - BSc, Economics
The City School
A levels, Accounts, Economics, Business, Mathematics
ABOUT MUHAMMAD SHUJEE AHMED
As a graduate student pursuing an MSc in International Public Policy at Queen\'s University Belfast, I am deeply invested in understanding and shaping the policies that drive societal change. My academic foundation in Economics and Political Science from Lahore University of Management Sciences, coupled with diverse professional experiences in strategic roles, has equipped me with the analytical and problem-solving skills essential for addressing complex public policy challenges.Having honed my expertise in business analysis, operations, and strategy through roles at Gradvisors, Rhodium Tech, and Partex Technologies, I am now focused on translating these skills into the public sector. I am particularly interested in roles that allow me to contribute to policy development, research, and consulting—areas where I can leverage my background to drive meaningful impact.I am passionate about global politics, climate change, sustainable development, energy security, and the intersection of economy, politics and public policy. I am eager to collaborate with like-minded professionals and organizations to develop innovative solutions to pressing policy issues. Open to opportunities as a Consultant, Public Policy Intern, Associate Consultant, or Policy Research Intern, I am ready to embark on this new chapter of my career, committed to making a difference in the public sector.Feel free to connect if you\'re interested in discussing public policy, consulting, or potential collaboration opportunities.
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