Muhammad Umer Shahid

About Muhammad Umer Shahid

Knowledgeable Industrial Engineer skilled in process improvements, equipment design, and waste reduction. Strategic planner and analytical problem solver. History of improving production and maximizing efficiency. Results-focused industrial engineering professional specializing in building and leading high-performance teams. High-performing leader and business developer. Dedicated to keeping companies in the forefront of manufacturing excellence.

Experience

1. Automation Team Lead

   Waters Corporation

   Feb 2026 — Present · Sparks Glencoe, MD, US

   Previously BD Diagnostic Solutions — later integrated into Waters Advanced Diagnosticso Lead and mentor a high-performing team of 20 field service engineers across the central U.S.region, overseeing service delivery, performance improvement, and technical traininginitiatives.o Drive service excellence by monitoring KPIs including response/restoration times, and first-time fix rates, PM effectiveness. Provides coaching, training and performance feedback tothe team to improve our numbers.o Lead regular QBRs to review performance, highlight successes, identify challenges, and alignfuture goals with both customers and internal stakeholders.o Involved in generating service contract quotes for both new and existing customers,supports sales with accurate, timely, and competitive proposals.o Developed and implemented a structured 4-month On-the-Job Training (OJT) program toensure consistent skill development for new hires.o Actively manage resources within my team to ensure service coverage while facilitating newinstalls in the region – balancing resource allocation and operation needs.o Interfaces with different BD departments like informatics, applications and system supportto resolve issues impacting customers.o Monitor and perform trunk stock audits to help ensure inventory accuracy, compliance withcompany policies, and readiness for field service needs.

Education

• College of Engineering and Applied Sciences at Western Michigan University

  MS Industrial and Entrepreneurial Engineering, Engineering/Industrial Management

  2017 — 2018

• Sir Syed University of Engineering & Technology (SSUET)

  Engineer's Degree, Electrical and Electronics Engineering

  2011 — 2015