Muhammad Saad Raees
Implementation Engineer & Support Analyst @Tissl Epos
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WORK HISTORY
Implementation Engineer & Support Analyst @Tissl Epos
Milton Keynes, GB
Implementing cloud solutions, ensuring seamless integration with existing systems. • Tailor installations to meet client requirements and troubleshoot any related issues, including managing Windows desktop and server environments, performing upgrades, and applying patches.• Utilising router and basic firewall knowledge to ensure smooth communication between systems. • Build and install data onto the EPOS system based on client specifications and migrate data from legacy systems, ensuring accuracy and consistency.• Providing exceptional customer support during and after implementation, resolving technical issues and maintaining strong client relationships. • Leading EPOS system setup at client venues, configuring hardware and software components.
EDUCATION
University of Hertfordshire
Master's degree
Sir Syed University of Engineering and Technology
Bachelor’s Degree
ABOUT MUHAMMAD SAAD RAEES
Are you looking for a Service Engineer and Technical Support Engineer who can secure information and maintain network performance for your business? As a Service Engineer and Technical Support Engineer with 3 years of experience in providing support to complex network systems, optimizing security and diagnosing complex hardware and software issues related to connectivity and functionality. With an MSc in Computer Networks & System Security with Advanced Research from University of Hertfordshire and studied modules like Wireless, Mobile & Ad-hoc Networking, and Multicast & Multimedia Networking & Network System Administration. Also completed certifications in AWS Cloud, Practitioner, ITIL Foundation 2016, and Google IT Support Professional Certificate. I possess the technical expertise and knowledge necessary to excel in this field. My experience in technical support has equipped me with exceptional communication and interpersonal skills, allowing me to provide outstanding customer service and support. My technical skills include knowledge in TCP, switching and routing, data center, WAN, Ethernet carrier transports. I am adept at providing level-1 online technical support to clients both locally and internationally, with a proven track record of improving security, customer satisfaction, and decision-making by analyzing and diagnosing connectivity and functionality problems related to complex hardware and software issues. Technical Proficiencies: Routing: Static/Default Route / RIP / EIGRP / OSPF Switching: STP / RSTP / VLANs / VTP Protocols: TCP/IP, DNS, FTP, Telnet, SSH, ICMP, ARP, CDP, Monitoring Tools: Wireshark, Cacti, Solar Winds Ticketing System: Jira, Service Now, Connect Wise Other: ACL, NAT, VPN, DHCP, DNS Furthermore, I possess in-depth knowledge and skills in resolving WMS (Work Management System) activities, providing co-location and POP (Point of Presence) support to AT & T for their MTC and Visa links that were deployed in Pakistan. I am committed to staying current with the latest trends and developments in the computer networking industry. I am passionate about using my skills and expertise to deliver innovative solutions that exceed expectations and drive business success. Please feel free to contact me via EMAIL with any questions or comments about my work. I’m always interested in making new professional acquaintances! s••••••••@gmail.com
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