Muhammad Rafi

About Muhammad Rafi

Healthcare Operations specialist with over ten years’ experience implementing…

Experience

1. Deputy Manager- Rcm & Healthcare Services

   Precision Hub

   Feb 2013 — Present · Houston, TX, US

   Manage the operation of the billing department, encompassing medical coding, charge entry, claims submissions, payment posting, accounts receivable follow-up and denial management.• Manage the operational workflow and process related to clients with outstanding results in terms of quality and quantity.• Promote effective use of data for quality assessment and improvement of customer services.• Reviewing monthly collection reports and providing insights.• Coordinate billing activities between healthcare providers/clinics and insurance carriers, including private insurance companies, Medicare and Medicaid.• Liaise between operations team and clients.• Promote effective use of data for quality assessment and improvement of customer services.• Responsible to prepare processes improvement plan and data trending reports for the clients.

Education

• Dadabhoy Institute of Higher Education (DIHE)

  Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

  2005 — 2007

Skills

• Service Delivery
• Operations Management
• Employee Relations
• Training
• Customer Satisfaction
• Microsoft Excel
• Negotiation
• Microsoft Office
• Project Planning
• Teamwork
• Team Management
• Sales Management Consulting
• Operational Planning
• Recruiting
• Sales Operations
• Customer Retention
• Performance Management
• Customer Service
• Sales Management
• Call Center
• Customer Relationship Management (Crm)
• Bpo
• Time Management
• Leadership
• Team Building
• Management
• Team Leadership
• Customer Experience
• Human Resources