Muhammad Khan Baryalai

ERP Global Support Specialist- F & a Treasury @Chemonics International

Washington, DC, US

Provides ERP support to an assigned division in our home office in addition to providing remote support to field offices around the world• Monitors the ERP support queues (Tier 1 and 2) and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution• Actively identifies and investigates system issues, provides resolution and follow-up to end users. Escalates more complex problems to Tier 3 and Tier 4 support groups when needed• Resolves problems by clarifying the user’s question/issue, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution• Conducts remote, classroom, and one-on-one ERP end-user trainings as needed• Proactively works to improve existing support procedures, processes, and tools• Coordinates with the ERP training team to ensure that current training content and materials for D365 meets end-user needs. Participates in the development of ERP training materials and tools when required• Contributes to support knowledgebase for internal ERP staff to utilize• Onboards and trains new ERP support team members as needed• Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations• Undertakes assignments on projects or special initiatives as appropriate• Performs other duties and responsibilities as assigned

American University of Afghanistan

Master of Business Administration (MBA), Finance and Accounting