Muhammad Khan

IT 2nd Level Support Specialist @HRS Group

Cologne, DE

Onboarding, Offboarding & IT Training: Train new employees on IT systems, standards, and processes-Azure AD & Exchange Online and Onprem Administration, managing secure access and email services-Intune Admin: Oversee device management, software updates, and troubleshooting for company devices-ManageEngine Admin: Administer ManageEngine for endpoint management and patching-Hello ID Admin: Manage Hello ID to automate the On/Offboarding tasks and service rerquests-Administer O365 apps, ensuring smooth operations-User Access Management: Administer user access and permissions to ensure security and compliance-Service Request & Incident Management: Track and resolve IT service requests and incidents efficiently-Desktop & AV Support: Manage laptops, peripherals, video conferencing, and telephony systems-Inventory Management: Maintain an accurate inventory of peripheral equipment-Documentation & Knowledge Transfer: Create documentation for effective knowledge sharing-Service Desk & Client App Management: Oversee ServiceDesk operations and client app support.