Muhammad Khan
Sr. Product Manager - TikTok | Ex-Amazon
- Role
- Senior Product Manager - Customer Product, Tiktok Shop at TikTok
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Muhammad Khan
I’m a Senior Product Manager at TikTok Shop, focused on building after-sales experiences that improve user satisfaction and reduce platform friction. I bring 6 years of experience leading consumer product initiatives across TikTok, Amazon, and Unilever.My strengths lie in 0-1 product execution, data-driven prioritization, and improving customer experience in two-sided marketplaces. I collaborate closely with engineering, design, and operations to ship impactful, scalable solutions.I hold a master’s in Quantitative Management (Analytics) from Duke University and a bachelor’s in Accounting and Finance from Lahore University of Management Sciences (LUMS).
Experience
Senior Product Manager - Customer Product, Tiktok Shop
Apr 2024 — Present · Bellevue, WA, US
Developed 0-1 after-sales product capabilities to enhance return experience for customers and sellers.• Utilized data-driven insights to optimize aftersales remedies and reduce customer contacts.• Streamlined aftersales capabilities to lower platform costs while ensuring a seamless return journey for users.• Manage the development and optimization of After-sales open APIs to enable 3P Seller integration
Education
Duke University - The Fuqua School of Business
Masters of Quantitative Management and Business Analytics, Business Analytics
2019 — 2020
Lahore University of Management Sciences
Bachelor’s Degree, Accounting and Finance
2014 — 2018
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