Muhammad Jamil Cert
Insurance Claims Complaint Investigator @Hastings Direct
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WORK HISTORY
Insurance Claims Complaint Investigator @Hastings Direct
EDUCATION
COMSATS University Islamabad
Bachelor of Sciences, Business Administration and Information Technology
University of Bedfordshire
Master of Sciences, International Business and Management
ABOUT MUHAMMAD JAMIL CERT
I am a financial services quality assurance professional with extensive experience working in regulated environments across both permanent and contract roles. My background spans complaint investigation and resolution, redress calculations, mortgage litigation, quality assurance, training, mentoring and coaching, data analysis, process improvement, and MI reporting.I quickly adapt to complex processes, regulatory frameworks, and evolving business requirements, consistently delivering against demanding productivity and quality targets. I am equally effective in supporting and leading others to achieve the same high standards. With strong communication skills, I confidently articulate complex information clearly and professionally, both in writing and in person.
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